SPC TECH PTY LTD · ABN 25 680 510 427
Need help with your membership, points or an order? Email us and we'll get back to you.
Contact
Email: support@spctech.com.au
Response time: within 2 business days
Hours: Monday to Friday, 9:00am – 5:00pm AWST
To help us find your account quickly, include the mobile number registered to your membership. Please don't send passwords or card numbers.
Points are credited after the transaction is processed, usually the same night. A purchase only earns points if your member card was scanned at the counter at the time of sale. If you have your receipt, email us the docket number, date and store and we can add the points manually within 7 days of the purchase.
Keep the receipt. Email us the docket number, store and date within 7 days and we'll credit the points.
Vouchers show their expiry date when issued. Once expired they can't be used and the points are not returned. If the voucher expired because a store was closed or the item was unavailable, tell us what happened and we'll look into it.
Speak to the store first — they can usually fix it on the spot. If that doesn't resolve it, email us with the order number shown in the app.
Email us from an address we can verify, with your old and new numbers. We'll verify by SMS to the new number before moving the membership, so your points and vouchers stay with you.
Contact us immediately. We can suspend the card so it can't be used at a counter, then restore it once you're back on a device.
Turn your screen brightness up — the code needs contrast to scan. If it still won't scan, staff can look your membership up by mobile number.
See Delete your account. You can do it in the app under Account → Settings, or by emailing us.