SPC TECHPty Ltd

Privacy Policy

Last updated: 27 August 2026 · Applies to the SPC TECH loyalty mobile app and related services.

SPC TECH PTY LTD (ABN 25 680 510 427) operates loyalty and ordering software for Australian fuel and convenience retailers. This policy explains what personal information we collect through our mobile app, why we collect it, and the choices you have.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What we collect

Information	Required?	Why we collect it
Mobile number	Required	Creates your membership, verifies it by SMS code, and lets staff find your account if you don't have your phone.
Name	Optional	Used to address you in the app and at the counter. You can skip it.
Date of birth	Optional	Only used to send your birthday reward. You can skip it or add it later.
Email address	Optional	Receipts and account notices, if you choose to provide one.
Transaction records	Automatic	Purchases at participating sites — amount, litres, fuel grade, category, store and time — so points can be calculated and shown to you.
Points and rewards activity	Automatic	Your balance, vouchers issued and redeemed, stamps collected, and orders placed.
Approximate location	Optional	Only if you allow it, so the app can remind you when you are near a participating store. Location is used on your device to trigger the reminder; we do not build a history of your movements.
Device and app data	Automatic	Device type, operating system version, app version and crash reports, used to keep the app working.

What we do not collect

We do not collect or store payment card numbers. Purchases are paid for at the counter or pump exactly as they are today, through the retailer's existing payment terminals. Ordering ahead in the app is paid for with points, not with a card.

2. How we use it

To create and maintain your membership and calculate your points.
To issue, display and redeem rewards, vouchers and stamps.
To accept and prepare orders you place ahead of arrival.
To send you notices about your account — points earned, an order being ready, or a voucher about to expire.
To send promotional messages only if you have turned them on. You can turn them off at any time in the app.
To detect and prevent fraud or misuse of rewards.
To keep records we are required by law to keep, such as tax and financial records.

We do not sell personal information, and we do not use it for automated decisions that produce legal effects for you.

3. Who we share it with

We share personal information only where it is necessary to run the service:

The participating retail brand whose membership you joined, so it can honour your rewards and run its own loyalty programme. Each brand can see only its own members and transactions.
Service providers that host our systems, deliver SMS messages and push notifications, and report crashes. They act on our instructions and may not use your information for their own purposes.
Law enforcement or regulators, where we are required or authorised by law.

We do not disclose your personal information to any other party for marketing.

4. Where it is stored

Personal information is stored on servers located in Australia. Some of our service providers may process limited technical data overseas — for example, push notification delivery. Where that happens we take reasonable steps to ensure the information is handled consistently with the Australian Privacy Principles.

5. How long we keep it

While your account is open — we keep your membership details, points balance and activity history so you can see them.
After you delete your account — personal identifiers are removed. See Delete your account.
Financial records — transaction records that we are required to retain for tax and accounting purposes are kept for the period required by Australian law, in a form that is no longer linked to your identity where possible.

6. Your choices

Access and correction. You can view and correct your details in the app under Account, or ask us for a copy of the personal information we hold about you.
Optional details. Name, date of birth and email are optional. Skipping them does not stop you earning or redeeming points.
Location. You can turn location off in your phone settings at any time. The rest of the app continues to work.
Notifications. You can turn each type of notification on or off in the app under Settings.
Deletion. You can delete your account at any time — see Delete your account.

7. Security

We protect personal information with encrypted connections, access controls limited to staff who need it, and separation of each retail brand's data. No system is perfectly secure; if a data breach occurs that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner as required by the Notifiable Data Breaches scheme.

8. Children

The app is not directed at children under 15. We do not knowingly create memberships for children under 15. If you believe a child has provided us with personal information, contact us and we will remove it.

9. Changes to this policy

If we change this policy we will update the date at the top of this page. If the change is significant we will also notify you in the app.

10. Contact us

Privacy enquiries
SPC TECH PTY LTD (ABN 25 680 510 427)
Email: support@spctech.com.au

We will acknowledge your enquiry within 5 business days and respond within 30 days.

If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.