SPC TECHPty Ltd

Delete your account

Last updated: 27 August 2026 · Applies to memberships created in the SPC TECH loyalty app.

You can delete your membership at any time, either from inside the app or by emailing us. This page explains both routes, what is deleted, and what we are required to keep.

Before you delete

Deleting your account permanently removes your points balance and cancels any unused vouchers. They cannot be restored, and points have no cash value. If you have rewards you want to use, redeem them first.

Option 1 — Delete in the app

Open the app and go to Account.
Tap Settings.
Scroll to the Account section and tap Delete account.
Confirm when prompted. Your account is closed immediately and you are signed out.

Option 2 — Ask us by email

If you no longer have the app installed, email us and we will delete the account for you.

Send to

support@spctech.com.au

Include the mobile number registered to the membership so we can locate it. For your protection we will send a verification code to that number before deleting anything. We complete verified requests within 30 days, and usually within 5 business days.

What is deleted

Your name, mobile number, email address and date of birth.
Your points balance and stamp progress.
Unused vouchers, which are cancelled.
Your reward and order history as it relates to you.
Your device tokens, so notifications stop.
Your member card ceases to work at the counter.

What we must keep, and why

Kept	Why	How long
Financial and transaction records	Australian tax and accounting law requires businesses to retain records of sales and settlements.	As required by law, typically 7 years
Records of vouchers already redeemed	To settle amounts between the participating businesses that honoured them.	As required by law
Records needed for a legal claim or investigation	Only where we are required or authorised by law to retain them.	Only while required

Wherever possible these retained records are de-identified — they no longer carry your name, mobile number or email, and cannot be used to contact you or to rebuild your profile.

Things deleting your account does not do

It does not remove the app from your phone. Delete the app separately if you want it gone.
It does not cancel any subscription you may hold with a third party. Our membership is free and has no subscription.
It does not delete records held by the retailer's own systems where you were also a customer of that business directly. Contact that business for those.

Changed your mind?

Deletion is permanent and cannot be reversed. You are welcome to join again at any time with the same mobile number, but you will start from a zero balance and will not receive the join reward a second time.

Questions

SPC TECH PTY LTD (ABN 25 680 510 427)
Email: support@spctech.com.au